1.1   In these terms and conditions:


Reference to “we” and “us” is a reference to Laura Fellows.


Reference to “you” is a reference to the purchaser of the Goods from us.


“Contract”                      means the contract between us for the sale and purchase of the Goods which incorporates these Terms.


“Goods”                          means the digital download pdf / course and other items purchased by you from us.


“Terms”                          means these terms and conditions.


1.2   These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us.  If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.


2.     PRICE


   All published prices are subject to change at any time without notice.




3.1   You confirm to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.


3.2   When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us.  We reserve the right to check any discrepancies and an order will be confirmed as soon as reasonably practicable and in any event before delivery of the Goods.


3.3   Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.


4.     PRIVACY


         If you place an order, you will have to provide personal information to us.  We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.


5.     PAYMENT


5.1   All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.


5.2   Payment online will be made by credit or debit card.  In all cases, delivery will not occur until we are satisfied that the payment has been made.  




6.1   We will give you an estimated delivery date for the Goods. No times or dates provided by us are guaranteed but, unless otherwise agreed, we will deliver Goods within 24 hours from the date we confirm acceptance of your order.


6.2  You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be fault.  




7.1   You have the right to cancel this contract within 14 days should you not be satisfied with the Goods - refunds will only be given if you can provide proof that you have attempted to complete the pdf guide / course and have still not been satisfied with the content provided. The cancellation period will expire after 14 days from the day you receive the Goods (or a third party indicated by you receives them).  In the case of multiple deliveries under a single order, the cancellation period runs from receipt of the last delivery..


7.2   To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, e.g. a letter sent by post, fax or e-mail to the following address: 




7.3   You must communicate your decision to cancel the Contract to us before the cancellation period has expired.


7.4   If you cancel this Contract, we will refund all payments received from you.


7.5   We will make the refund without undue delay, and not later than (a) 14 days after the day we receive back from you the Goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Goods, or (c) if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.


7.6   We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund




8.1   The risk of loss or damage to Goods passes to you when you actually receive the Goods (or when they are received by some third party that you identified to take possession of the Goods). 


8.2   Ownership in all Goods remains with us until full payment of all amounts due to us has been received from you.


8.3   You will be responsible for the safe custody and insurance of all Goods in your possession.


8.4   You have no right to re-sell any Goods provided by us.




9.1   We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).


9.2   We will not have any responsibility for any damage which occurs to the Goods after you receive them.


9.3   If any defect in any Goods appear within 30 days of delivery, you must notify us as soon as you become aware of the defect, giving us full details.  We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the defective Goods.  


9.4   We will not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.


9.5   Liability to you for loss or damage shall under no circumstances exceed the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).




10.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing.  In the case of email notices, these are to be sent to thesystemsvault@gmail.com and you must send them so as to return an acknowledgement of receipt.  




         If you:


  • give us any incorrect personal information, or

  • fail to make any payment when it is due, or

  • cancel any payment, or

  • become insolvent, or

  • commit any breach of these Terms


         Then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.




         We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of nature, terrorism, war, internet disruption, power failure, strike or difficulty in obtaining materials and/or labour.  In any of these circumstances we reserve the right to cancel (or, at our option, to suspend) the Contract. 




13.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.


13.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.


13.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract to a third party on the basis that the existing contractual terms will become the responsibility of that third party.  You will not be able to assign any of your rights or obligations without first getting our written consent.




         Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works.  You have no right to make any copies or adaptations of any of those Goods.   




15.1 If there is a dispute which we cannot settle by direct negotiation, we may require that it is referred to mediation before any legal proceedings are commenced.  In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute, email address: www.cedr.com


15.2 Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.




         These Terms and the Contract between us are governed by English law.